New speaking engagements are made for Mark Smalley and the ASL BiSL Foundation, in August and October 2012.
• 19-22 August 2012, Presentation 'IT Spring' during itSMF annual conference in Gold Coast (Australia), 'LEADit 2012'. Also, Mark will participate in the panel discussion 'Good as Gold Service Management'. For more information and participation, see LEADit 2012 - 'IT Service Management striking Gold'
• 28-31 October 2012, 1 day BiSL workshop 'Bookstore' during 'Fusion 12' in Dallas (USA), together with Jan Schilt (GamingWorks) and presentation 'Reinvent IT Service Management and embrace Occupy IT'. For more information and participation, see Fusion12 - 'Unlock the secrets of Service Management'