|René van de Hesseweg, Getronics|
Role description Business information manager,” a product that he himself uses on a regular basis for a variety of purposes.
René van de Hesseweg has developed the BiSL® best practice “|
ICT imposes requirements on the requesting organizationAs a senior business consultant, René has performed a number of jobs for a wide variety of clients. His specialty is the organization and improvement of management organizations in terms of technical, application and business information management. He was asked to provide a small insurance company with support in professionalizing its ICT department. During this process a number of requirements emerged that the ICT department wanted to impose on the business. This resulted in a follow-up assignment to further professionalize the requesting organization. “Tighter monitoring of budgets and the fact that the ICT department received a budget for each individual information domain meant that only a limited amount of requests from the departments could be granted. Consequently, the desire for change must be better substantiated, i.e. the reason, the consequences in the event of refusal, and a cost/benefit analysis.”
Business information manager promotes interests of the businessDuring the professionalization of the ICT department, the need arose for greater clarity on the role of the business. In order to realize this, René began describing the roles of the various staff members. René: “The role of business information manager already existed, but it had not been assigned specific tasks. There is a wide range of role descriptions for ASL, such as change manager and incident manager. Business information management roles each cover a large number of tasks, which makes it difficult to know what one can expect from an individual. During this process, we therefore developed a description for the role of business information manager. The role description ensures that the employee knows what is expected of him, particularly in his position with respect to the ICT service provider. As a result, this relationship has been rejuvenated. The definition of these tasks has made people realize that business information management on behalf of the business defines the role of ICT, and that business information management promotes the interests of the business. This is a considerable change.”
Many possible applicationsThe role description was subsequently combined with another practical example, which has since become a best practice. René: “I use it myself and I know that the role description is used for a variety of purposes:
1. in preparing job listings.
2. in reorganizations: If supply and demand are separated, application administrators are often assigned business informationl management activities. In such cases the role description helps to clarify the changed duties.
3. in separating focus areas for large information systems, for instance. In such cases one administrator is appointed to provide day-to-day operational user support, while another is appointed to keep the change process on the right track.”