The DVOM/I (Service organisation of the Public Prosecutor/Information management) is an organizational division of the Public Prosecutor, which wants to use a standard checklist for the control of information supplies to get a view of the risks. Bas van Dijk has used the ´Checklist for Commissioning New Services´ to develop a specific checklist.
Consequences of reorganization
Bas van Dijk works as an independent consultant and has been engaged as project leader and consultant since March 2008 with DVOM/I. DVOM/I is a startup organization, which performs management tasks in the area of computing for different Public Prosecutor divisions. He advises DVOM/I management about implementing business information management processes and uses the BiSL® model as a reference framework. Bas van Dijk: “As a result of reorganization in the Public Prosecutor, DVOM/I, as a shared service organization, has assumed responsibility for the business information management of the different information systems. In the short term, a substantial number of existing information systems is maintained. And in the meantime there are already newly built systems, which are ready to be maintained.”
DVOM/I has the task of guaranteeing the continuity and quality of information supply within the operating process at execution level. DVOM/I can visualize the achievability of these objectives by doing a kind of quality check during maintenance, and, if necessary, make adjustments to it or provide support to the delivering party. Bas van Dijk: “Since I had done similar work with other organizations, I knew that there was a checklist of the ASL BiSL Foundation for the maintenance of new services. I used it as a starting point for the checklist of DVOM/I. As far as I am concerned, that is also the idea of a best practice: experiences from other organizations that you can customize to your own organization or contract.”
View of weak areas
“In our end product we have included controls with respect to project progress, such as the control whether one or no check has been performed on the business case, and whether there is a project file, for example. We also check the suitability of the user’s organization, and whether the point of contact is known to the supplier. The end result has not become a ‘show stopping report’. Thus, if something is missing, we still accept an object for service and maintenance. What is important, is that we know where we need to pay attention in order to be able to guarantee the continuity and quality of the information supply. And at times we get things where we can still do something before we control an information supply.” The checklist is momentarily applied to all systems which need to be controlled. The list is also used with the initiation of newly built systems. Due to this, account can be taken of the requirements and good-to-haves of the management organization in the project. A good example of a best practice which leads to a new best practice!