In this paper about Information and Technology, Mark Smalley explores the 'I' in IT and proposes that, while recognizing the intimate relationship of information with technology, information management should be dealt with as a domain in its own right.
In this white paper Mark Smalley has listed 90 questions that 27 world leaders in IT believe that people in IT Service Management should be asking themselves. Ignore more than 600 years of wisdom at your peril!
In this white paper, Machteld Meijer and Mark Smalley compare the scope and perspective of COBIT 5 and BiSL and show how these two frameworks can be used in conjunction to assure that business information management processes are executed effectively and efficiently. Because BiSL provides extensive guidance regarding the content of the processes for demand and use of information and technology, COBIT and BiSL can be regarded as complimentary frameworks, according to the authors.
In this white paper, Mark Smalley shows that: 'More than ever – and rightly so – the business is now in the IT driving seat. But with great power comes great responsibility and, just as the Arab Spring has left countries challenged with creating a new form of government, the business is struggling with how to govern and manage information and IT.' This paper gives insight into BiSL and the responsibilities that the democratized business needs to fulfill in order to get the most value out of information and IT.
In this white paper, Mark Smalley shows that: 'People in the IT Service Management domain currently seem very interested in, but confused about, the concept of service catalogue. As a result, the services offered to the customer are often not formulated in terms that the business understands. These poorly described IT services lead to inequality – or asymmetry – in the relationship between business and IT, leading in turn to mistrust and ill-informed decision-making. This paper offers guidance how to structure a service catalogue so that they are more easily understood by the business.'
'Business IT Relationship Renewal in the Quantum Age of IT'. In this white paper, Charles Araujo states that, like a marriage that has stagnated, the ushering in of The Quantum Age of IT will force both IT and the business to come to the table with open minds and fresh ideas. We must move past a focus on past failures and instead focus on the future in front of us. As we do, we will realize that there is great hope and promise. The opportunity to renew and reinvigorate this relationship is real and immediate. And using BiSL, in conjunction with other frameworks and some good, old-fashioned common sense, we have a real opportunity to finally create the IT-business relationship that we have always needed and deliver the true, lasting value that technology has always promised.
The not-for-profit ASL BiSL Foundation is forming a Leading Coalition for Information Management (IM Coalition) to help put IM on the IT Service Management landscape. The first organizations to join the coalition are itSMF USA, APMG-International, Capgemini Academy Netherlands, Quint Wellington Redwood, Van Haren Publishing and GamingWorks. Others are invited to join!
The Australian Queensland Government defines Information Management (IM) as "the means by which an organization efficiently plans, collects, organizes, uses, controls, disseminates and disposes of its information, and through which it ensures that the value of that information is identified and exploited to the fullest extent". In this white paper, Mark Smalley describes the organizational function of Information Management in terms of its positioning and responsibilities, referencing the Amsterdam Information Model ('9-cubes model') and BiSL.
In this publication, 'Information management, the key that unlocks the value of IT', Paul Wilkinson and Mark Smalley address business IT alignment – or integration – from the perspective of information management. They offer an analysis of the situation, four easily recognizable archetypes and guidance by way of success and failure factors, and interventions.
In this white paper, Mark Smalley states that 'Information management is a corporate responsibility in which IT services play an important role but the weakest link in the chain is usually on the business side of the demand-supply chain. User organizations are still struggling with their responsibilities.' The white paper suggests that user organizations 'might like to take a look at the BiSL framework that addresses information management responsibilities and decide who's responsible for what.'