In this white paper, Mark Smalley states that 'Information management is a corporate responsibility in which IT services play an important role but the weakest link in the chain is usually on the business side of the demand-supply chain. User organizations are still struggling with their responsibilities.' The white paper suggests that user organizations 'might like to take a look at the BiSL framework that addresses information management responsibilities and decide who's responsible for what.'

This white paper 'ITIL® V3 and BiSL: Sound guidance for business IT alignment from a business perspective' is written by Machteld Meijer, Mark Smalley, Sharon Taylor and Candace Dunwoodie and published as Best Management Practice.

The purpose of this paper is to examine the similarities and differences between the Business Information Services Library (BiSL) and the current ITIL® V3 best practice framework. Each framework recognizes added value in the other, and the ASL BiSL Foundation and The Stationery Office (TSO), the publisher of ITIL, have produced this White Paper in order to provide guidance and understanding of the synergy and distinctness of each framework, concluding that 'BiSL and ITIL can be regarded as complementary standards'.

In this white paper, Rick Mans and Mark Smalley share some provocative thoughts about the democratization of the user community and innovative use of social media in application management (ASL) and information management (BiSL).

In this white paper, Mark Smallley introduces 'The Big IT Picture' as a paradigm and instrument to help people who encounter a new IT organization and have difficultly discovering who the players are, what they do, how they’re related and what systems they’re talking about. The Big IT Picture is a way of looking at the situation and asking the right questions and structuring, validating and communicating the answers.

'IT is from Flatland, Business is from Spaceland'
The relationship between Business and IT has been a source of concern for as long as IT exists. The relationship used to be dominated by the God-like IT department who knew what was good for the Business. IT inevitably fell from its pedestal and adopted the subdominant position of “Just tell us what to do” (with the implication that it’s the business’ fault when it goes wrong). In this white paper Mark Smalley shows that the challenge is to develop a mature relationship in which both parties play their part.

Both ISO/IEC 20000 and ASL offer guidance for IT Service Providers, ISO/IEC 20000 giving broad guidance for IT Service Management and ASL focusing on the Application Management area. In this white paper, Machteld Meijer and Mark Smalley explain the relevance of ASL and BiSL in relation to ISO/IEC 20000. Positioning these three standards in a demand-supply chain illustrates the areas to which they contribute.