In this article, published in IT Beheer in 2009, Machteld Meijer gives a comparison of ASL 2 and ITIL v3, as interested users of the frameworks often have many questions both on the usefulness of the frameworks for the different management domains and on the relationship between the IT management frameworks.
This article has been published in November 2008 in the online magazine 'The Smart Technie', see www.thesmarttechie.com.
The authors, Sharada Prasadita and Mark Smalley state the managed services represent a substantial and increasing part of India's IT economy, providing recurring business to compliment project-oriented work. And the Application Service Library (ASL) provides a process framework with many best practices, the implementation of which is particularly meaningful for managing applications as a service.
Since Software CMM (a maturity model), ASL and IT Service CMM are all used in the field of application services it is useful to know which tool is the best tool for an organization to use. With that purpose, Machteld Meijer compares these models in this article in bITa monitor, 2003, Vol. 1, nr. 1.
Translation of the article published in the Dutch IT-management yearbook, Volume 2001 | Meijer-Veldman M.E.E. & R. van der Pols, ASL, second generation application management (English)
In recent years, a great deal of experience has been gained with, and a great deal of information has been published on, the use of process-oriented approaches at application management organizations. A study, which looked at the experiences gained and various publications on this topic resulted in a new framework called ASL, the Application Services Library, which consists of a framework and a library of best practices in the field of application management. The framework not only pays attention to operational and tactical processes, but also looks at strategic aspects. The new framework is introduced in this paper. It also looks at the relationship with a framework for functional application management for instance.
March 2004| Y Backer, R. van der Pols, J.J. Sybenga; Professional application management by package and ASP providers
Translation of the article published in the Dutch ITSM Best Practices Volume 2004. This article looks at a number of practical experiences with ASL by package- and ASP-providers.
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